Clarity in Every Detail
Frequently Asked Questions
At IMPERARI, every creation is born from precision, transparency, and trust. Our Frequently Asked Questions are crafted to provide you with clear guidance and assurance – so that your journey with us is as seamless and exceptional as the jewellery itself.
1. ORDERING – THE BEGINNING OF YOUR JOURNEY WITH IMPERARI
Yes, we ship worldwide – because true luxury knows no boundaries.
Shipping is complimentary and fully insured. Further details can be found in our Shipping Policy.
All details regarding potential customs duties and import fees can be found in our Shipping Policy.
IMPERARI will gladly assist you with any customs-related inquiries.
2. RETURNS – CONFIDENCE AND SECURITY
Each IMPERARI creation is individually made to order and therefore excluded from return or cancellation.
Full details can be found in our Refund Policy.
Yes, IMPERARI provides an aftercare and repair service – ensuring that every piece remains a lifelong companion in perfect beauty.
3. JEWELLERY – MASTERPIECES OF HAUTE JOAILLERIE
We exclusively work with 18-karat gold (750 ‰) and platinum (950 ‰) – alloys esteemed in haute joaillerie for their brilliance and durability.
IMPERARI diamonds are among the world’s most exceptional – selected for brilliance, rarity, and ethical provenance.
The 4Cs – The Cornerstones of Diamond Excellence
Clarity – Purity free from inclusions
Colour – From colourless to rare natural hues
Cut – Crafted to perfection for brilliance and fire
Carat – Weight in harmonious balance
Natural and responsibly sourced diamonds
Our aim is maximum traceability from origin to setting. Wherever possible, we ensure diamonds are untreated, conflict-free, and verified by accredited gemmological laboratories – so that every creation embodies not only beauty, but also enduring values.
Certification and authenticity
Every IMPERARI diamond is accompanied by an independent, internationally recognised certificate – similar to a passport, uniquely identifying the stone and its characteristics.
We recommend professional cleaning on a regular basis. Store your piece individually in its case, away from direct sunlight and chemicals – preserving its brilliance for generations.
4. BESPOKE CREATIONS – A PIECE LIKE NO OTHER
Yes, size, length, and gold colour can be tailored to your preferences.
Yes, IMPERARI offers you the opportunity to work with our master jewellers to create a unique piece – a one-of-a-kind jewel that tells your personal story.
5. DELIVERY TIME – PATIENCE REWARDED WITH PERFECTION
Our standard production time is 2–3 weeks. Bespoke creations may take 3–4 weeks.
In selected cases, production time can be accelerated. Please contact us to explore individual possibilities.
6. CONTACT – YOUR DIRECT ACCESS TO IMPERARI
Your personal access to IMPERARI does not end with your purchase. Our Concierge Service is always at your disposal – for collection inquiries, care advice, or personal guidance.
You can reach us via our contact page or directly through our exclusive WhatsApp number to speak with a personal advisor. Experience immediate assistance – discreet, personal, and at the highest level.