Clarity in Every Detail
Frequently Asked Questions
At IMPERARI, every creation is born from precision, transparency, and trust. Our Frequently Asked Questions are crafted to provide you with clear guidance and assurance – so that your journey with us is as seamless and exceptional as the jewellery itself.
1. ORDERING – THE BEGINNING OF YOUR JOURNEY WITH IMPERARI
IMPERARI follows a made-to-order approach to ensure that each creation is produced with intent, precision, and control.
We do not rely on unnecessary inventory or mass production. Each piece enters production only after the order has been reviewed and confirmed through the IMPERARI process.
This allows material, time, and craftsmanship to be directed with care — resulting in objects created individually, not produced in excess.
Yes, we ship worldwide – because true luxury knows no boundaries.
Shipping is complimentary and fully insured. Further details can be found in our Shipping Policy.
All details regarding potential customs duties and import fees can be found in our Shipping Policy.
IMPERARI will gladly assist you with any customs-related inquiries.
2. RETURNS – CONFIDENCE AND SECURITY
Each IMPERARI creation is individually made to order and therefore excluded from return or cancellation.
Full details can be found in our Refund Policy.
Yes, IMPERARI provides an aftercare and repair service – ensuring that every piece remains a lifelong companion in perfect beauty.
3. JEWELLERY – MASTERPIECES OF HAUTE JOAILLERIE
We exclusively work with 18-karat gold (750 ‰) and platinum (950 ‰) – alloys esteemed in haute joaillerie for their brilliance and durability.
IMPERARI diamonds belong to some of the most exceptional gemstones available – selected for their brilliance, natural beauty and responsible sourcing. Each stone undergoes meticulous assessment by our master artisans throughout every stage of the creation process to ensure it meets our uncompromising standards.
The 4Cs – The Foundation of Diamond Excellence
Clarity – The clarity grade reflects how free a diamond is from natural inclusions. IMPERARI exclusively uses natural diamonds, chosen for their superior optical character and purity.
Colour – The finest white diamonds are near colourless and highly prized for their luminosity. Every IMPERARI diamond is individually evaluated for its visual presence and refined appearance.
Cut – The cut determines a diamond’s fire and brilliance. IMPERARI selects stones with ideal proportions, symmetry and polish to maximise light performance.
Carat – Carat measures a diamond’s weight. True excellence, however, lies in the balance of all four Cs – brilliance emerges from the harmony of weight, clarity, colour and cut.
Natural and responsibly sourced diamonds
All IMPERARI diamonds are natural gemstones, sourced from responsible and internationally recognised suppliers. We collaborate only with partners who uphold transparent, ethical and sustainable practices.
As natural materials, diamonds may exhibit subtle variations in colour, clarity and light reflection. These characteristics are inherent to their nature and do not constitute a defect.
Certification and authenticity
IMPERARI solitaires are accompanied by an independent, internationally recognised authenticity certificate (such as GIA), clearly describing the characteristics of the specific stone.
Smaller diamonds – such as pavé or accent stones – follow the same high-quality standards but are not certified individually due to their size. Every gemstone is carefully evaluated and expertly set to uphold the exceptional quality of each IMPERARI creation.
IMPERARI uses exclusively fine white pearls with high lustre, selected for colour, surface quality and optical refinement. Each pearl is individually assessed to ensure it meets the Maison’s aesthetic and artisanal standards.
Pearls are natural materials and may display slight variations in whiteness, lustre and surface texture. These characteristics are inherent to their authenticity and do not constitute a defect.
IMPERARI selects only pearls within a narrowly defined premium range, ensuring a harmonious appearance in every piece.
We recommend professional cleaning on a regular basis. Store your piece individually in its case, away from direct sunlight and chemicals – preserving its brilliance for generations.
4. BESPOKE CREATIONS – A PIECE LIKE NO OTHER
As every item is crafted by us only upon order (Made-to-Order), we can flexibly accommodate your requests. This makes each piece of jewelry a unique companion, which can be individually adjusted to your desired size, length, or gold color – for a truly personal touch.
Yes, IMPERARI offers you the opportunity to work with our master jewellers to create a unique piece – a one-of-a-kind jewel that tells your personal story.
5. DELIVERY TIME – PATIENCE REWARDED WITH PERFECTION
As each piece is individually crafted to order at IMPERARI, the standard production and delivery time is typically 3 to 4 weeks.
For custom or personalised creations, the timeframe may extend to 4 to 5 weeks.
Following the placement of your order, a brief internal review of technical feasibility and production capacity is carried out. Final order confirmation is typically provided within 1–3 business days. The production and delivery time begins only after this confirmation.
In selected cases, production time can be accelerated. Please contact us to explore individual possibilities.
6. CONTACT – YOUR DIRECT ACCESS TO IMPERARI
Your personal access to IMPERARI does not end with your purchase. Our Concierge Service is always at your disposal – for collection inquiries, care advice, or personal guidance.
You can reach us via our contact page or directly through our exclusive WhatsApp number to speak with a personal advisor. Experience immediate assistance – discreet, personal, and at the highest level.